Missed Call Text Back: Stop Losing Customers to Voicemail
When you can't pick up, most callers move on to the next business. How missed-call text-back works, what to say, and what US texting rules mean for small businesses.
The call you miss is usually the job you lose
When you're on a job, under a car or in the middle of a haircut, you can't answer. Many callers won't leave a voicemail; they simply call the next business on the list. The work was there, and it went to whoever answered first.
How missed-call text-back works
When a call goes unanswered, the caller gets a text from your business within seconds. It lets them know you saw the call and gives them an easy next step: reply with what they need, or book a time from a link. The conversation starts while they are still holding their phone.
What the text should say
- Your business name, so they know who it is.
- That you're with a customer and will get back to them soon.
- One clear next step: reply with what you need, or book here.
- How to opt out, such as Reply STOP.
US texting rules in plain words
In the United States, businesses that send texts from regular 10-digit numbers must register their brand and their type of messages with the carriers (this is called A2P 10DLC). Registration affects how many messages go through. Texting someone who just called you is a reply to them, but you still need to honor opt-outs and keep messages about what they called for. This is general information, not legal advice.
Set it up once
SBS texts back missed calls for you automatically, so every caller hears from you within seconds even when you can't pick up. It comes with SBS Marketing: socialbulletinsolutions.com/marketing
Your marketing, done for you
SBS Marketing posts on Facebook, Instagram and your Google Business Profile, asks every customer for a review and texts back missed calls. One flat monthly price, no paying per click. Pro $129/month, Elite $249/month.
Start SBS Marketing